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Premier Marble Falls Funeral Home and Cremation Advocates

Cremation Advocates by Putnam’s client families have only positive things to say about their experience arranging cremations, services, and celebrations with Putnam.  100% of our survey responses from 2018 say that they would recommend Cremation Advocates by Putnam to their friends and family members and they would use Cremation Advocates by Putnam for themselves or another family member.  98% of survey responses said that they believe that they received an incredible value for the price of services.  This was emphasized by comments from those who had recently attended or arranged services at other funeral homes.  These comments touched on the fact that our cremation package pricing was inclusive of everything needed for cremation and their were no hidden fees or surprises, that there were no high pressure sales, that our offices were contemporary and filled with natural sunlight and looked nothing like a funeral home, and that our staff is compassionate, understanding, patient and kind.  Client families found that we care about our families and will move heaven and earth to ensure that they are able to make meaning out of an emotional time.  Our client families also appreciated our active involvement in the community to include the incredible amount of volunteer hours our owners and staff pour into the Highland Lakes, as well as monies donated.

We at Cremation Advocates by Putnam appreciate our client families’ sincere and heartfelt responses.  We created our Marble Falls location to meet the changing needs and wants of our clients. We are honored to serve our client families and always pledge to be an advocate and walk our families through their moments of stress and uncertainty.  With clients coming to us to arrange cremations and (yes, even burials) from Horseshoe Bay, Spicewood, Marble Falls, Meadowlakes, Burnet, Bertram, Round Mountain, Johnson City, Fredericksburg, and Austin, it is clear that our cremation client families are sharing their positive experiences with others.

We are available 24 hours a day, 7 days a week by calling 830-798-8413.  Our office is opened Monday thru Friday (excluding holidays) from 9-4 and by appointment.  We ask that you call and schedule an appointment to ensure that we are available to give you the time you need.  We also own Bertram Funeral Home in Bertram (appointment only, 512-355-8201) and Putnam Funeral Home and Crematory, LLC in Kingsland, TX which is open 7 days a week from 8-5 and by appointment (325-388-0008).  More information can be found at www.CremationAdvocates.net and www.PutnamCares.com.

 

2019 Reader’s Choice and Locals Love Us Awards

The Putnam Family of Funeral Homes (Bertram Funeral Home in Bertram, Cremation Advocates by Putnam in Marble Falls, and Putnam Funeral Home and Crematory in Kingsland) continues to win the local awards for Best In Class. We do so by going above and beyond and because we understand that we have only one opportunity to make this right. Remember our billboard – #YODO? From writing the obituary to personalizing memorial folders and celebrations of life, to introducing grief therapy dogs in training, and offering different funeral home concepts (traditional, contemporary, and familial), and even offering different funeral planning products from final expense policies to prepaid funeral contracts, we do everything we can to advocate for you before, during, and after your time of loss and help you make meaning out of an emotional time. Every employee is also a community volunteer and Putnam supports several local causes and organizations as we believe that investing in our community keeps our community strong. It also enables us to build relationships to better serve you when you need us the most. We are local and family-owned with the ONLY on-site crematory in the Highland Lakes area. Not only do we Keep Your Loved Ones Close and provide Excellence in Remembrance, but Putnam also Cares!  We provide cremation and burial services, celebrations of life, and preplanning services to Horseshoe Bay, Spicewood, Lakeway, Austin, Liberty Hill, Temple, Bertram, Oatmeal, Burnet, Tow, Kingsland, Llano, Highland Haven, Granite Shoals, Cottonwood Shores, Marble Falls, Meadowlakes, Double Horn, Round Mountain, Johnson City, Blanco, Boerne, San Antonio, Fredericksburg and beyond.

Putnam Preplanning and Bereavement Guide

Affordable Cremation and Value Cremation

American consumers are obsessed with finding value, however, they oftentimes confuse value with price or affordability.  We are bombarded with prices everywhere we turn, as quite frankly, a price is so much easier to communicate than a value.  Warren Buffet defines the two by stating that “Price is what you pay and value is what you get.”

So let’s think about that.  You can brew your own coffee in a pot for roughly 30 cents a cup, or you can opt for more convenience and spend more on a Keurig and pods for almost 70 cents a cup, or you can run by a coffee shop and grab a cup for around $3.00 a cup.  The cup of coffee in the pot is the cheapest, but it does not provide the convenience or sense of community that many people value in a more expensive cup of coffee.

And yes, in this era of doing it yourself, you can absolutely build and stain a dining room table made from a piece of 4×8 plywood at a fraction of the cost of either buying one to put together or buying one already assembled and delivered to your door.  Many people find value in choosing the last option as they simply do not have the time or tools to select the wood, measure it, cut it, sand it, and stain it and having to start over if they don’t measure correctly or use too much stain.  And sanding alone is monotonous and physically exhausting.

The same can be said of value or affordable cremation.  What exactly does that mean?  If we look at price alone, all that says is that the price range for cremation is variable.  So, does that mean that you will get the same value between the lower and higher priced cremations?  Absolutely not.

Cremation can be cheap for a variety of reasons.  Perhaps the Funeral Home does not own their own crematory and contracts out to a third-party cremation mill for and does not have to pay the overhead associated with running a crematory.  Perhaps the Funeral Home or crematory is a cremation mill and cremated several decedents a year (bulk cremation), which begs the question of whether they have invested in sufficient refrigeration as required by law as well as to the integrity of their quality control and identification procedures. Perhaps the Funeral Home charges more for transportation, refrigeration, or weight of the decedent, which increases the final price. Perhaps the Funeral Home does not aid with the obituary, veteran’s benefits, social security, and death certificates.  Perhaps it only provides cookie cutter service options or none at all.

Cremation can be priced higher for a variety of reasons.  Perhaps the Funeral Home owns their own crematory and only cremates for their client families, thus ensuring the integrity of their quality control and identification procedures.  Perhaps the Funeral Home invests in on-site refrigeration to comply with Texas law while also investing in training to better enable their Funeral Directors to empower the consumer and help them build a positive foundation for grief.  Perhaps the Funeral Home includes additional services in its cremation price, such as transportation to and from a wider area, refrigeration, obituary writing, assisting with veteran’s benefits and death certificates, and service personalization options.

When it comes to cremation, just asking for a price will do nothing but give you a number.  In order to find a Funeral Home or cremation provider that offers value, you will have to ask them what they offer for the quoted price.  Too often people base their decision on price and then wind up having to learn how to file for veteran’s benefits and death certificates or publish an obituary or create service folders or tribute videos at a very emotional time in their life when they might have been better off spending more to receive professional and timely results and reduce anxiety.

So whether you are looking at coffee, dining room tables, or even cremation, it is important to understand the value of the services provided and not just the price.

Written by Jessamyn Putnam, Funeral Director at Putnam Funeral Home and Crematory, Cremation Advocates by Putnam, and Bertram Funeral Home, serving Llano, Tow, Kingsland, Buchanan Dam, Horseshoe Bay, Cottonwood Shores, Marble Falls, Meadowlakes, Granite Shoals, Highland Haven, Spicewood, Round Mountain, Johnson City, Blanco, Spicewood, Bee Caves, Lakeway, Westlake, Austin, Burnet, Bertram, Oatmeal, Liberty Hill, Smithwick, and the surrounding areas.

Judy Taylor-Posey

When It Really Isn’t Your First Choice: Selecting Cremation Because You Cannot Afford Burial

You walk into a funeral home and what do you find on the price list?  You find that cremation is priced at pennies while burial is in the thousands of dollars and up.  In fact, the gap in pricing continues to grow between cremation and burial as funeral homes use ever decreasing cremation prices as a loss leader to draw in customers and grow their brand recognition while at the same time raising burial rates to offset their financial losses.

Daniel Isard argues in the July 2017 issue of The American Funeral Director, “[funeral homes] should price cremation to cover overhead, just as we do for burial.  We should not tax our burial customers to pay for the discounts given to our cremation consumers.  You can’t tax the 49 percent to offer discounts to offer discounts to the 51 percent.”

While cremation customers might not mind that their cremation is being subsidized by burial customers, they would care if they realized that with upwards of 70% of families choosing cremation, that many funeral homes no longer have enough burial customers to subsidize their lower cremation rates and are having to find ways of cutting costs.  Some funeral home owners and staff work full-time jobs outside of the industry and only open the doors of their funeral home when they are called.  Others use cremation mills, leverage the emotional vulnerability of their client families to oversell products they do not really want or need, illegally solicit customers at or near death, or find other ways to make their lower cremation prices sustainable.

And burial customers, well they should care that they potentially subsidize the cost of someone else’s cremation.  Burial customers are seen as the funeral home’s “cash cow” and funeral directors often leverage the emotional vulnerability of their client to oversell them products to increase the burial cost and bring in more revenue to offset their cremation losses.

At Putnam, cremation is priced as Mr. Isard suggests – fairly and in a way that makes us sustainable in a world of ever increasing rates of cremation.  Our role as a funeral director and cremation advocate is our full-time job.  We own the only crematory in the Highland Lakes area and only cremate for Putnam client families.  At Cremation Advocates by Putnam in Marble Falls, Burnet county – our focus is on cremation and we are the area cremation experts.  Turning to Putnam Funeral Home and Crematory in Kingsland, Llano county, in addition to being the area cremation experts, we are also able to offer a burial package that includes services in the option price at a lower cost than any other area funeral home – simply because we do not underprice cremation.  No longer do you have to feel forced into cremation because of the price, you can choose it at either of our locations because you want it and you want our level of service. And no longer do you have to choose the minimum or “disposer” level to afford burial – with Putnam Funeral Home and Crematory, you will find that burial includes the Putnam service pledge and visitation and service options as an affordable choice.  There is only one opportunity to do this right, so whether you choose burial or cremation, do so for the right reasons and do it with Putnam.

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